At SheMovesWear LLC, we are committed to providing you with quality products and services. If you are not completely satisfied with your purchase, we offer a convenient refund and return policy. Please read the following terms carefully:
1. Return Time Limit
You can request a refund within 7 days of receiving your item.
Return requests must be made within this timeframe; returns received after this timeframe will not be processed.
2. Return Requirements
The item must be in its original condition, unused, unwashed, and with the original tags and packaging.
Special promotional items (such as discounted items or free gifts) may not be eligible for returns. Please refer to the product page or contact Customer Service for details.
3. Return Process
Submitting a Request: Please contact our Customer Service via email at josesosa@shemoveswear.net with your order number and reason for return.
Approval: Our Customer Service will respond to you within 1-2 business days of receiving your request to confirm your return request.
Returning an Item:
Please ship the confirmed item and its original packaging to the specified address. You are responsible for return shipping costs. We recommend using a tracked shipping method to ensure the safe return of your item.
4. Refund Processing
Once we receive the returned item and confirm its eligibility for return, your refund will be processed within 3-5 business days.
Refunds will be issued to your payment method; processing times may vary depending on your bank and payment processor.
5. Non-Returnable Items
The following items are not returnable:
Any used or damaged item
Items outside the return period
6. Contact Us
If you have any questions or require further information, please feel free to contact us:
Email: josesosa@shemoveswear.net
Phone: 917-735-0969
Thank you for choosing SheMovesWear LLC. We look forward to providing you with excellent service and products!