1. How do I place an order?
To place an order, please browse our product pages, select the desired item, choose your size and color, click “Add to Cart,” and proceed to checkout to make payment.
2. Can I change or cancel my order?
We process orders as quickly as possible, but you can contact us by email or phone to make changes or cancellations before your order ships. Once an order has shipped, it cannot be changed or canceled.
3. Where can I check the status of my order?
You can check your order status by logging into your account or by using the tracking link in the order confirmation email.
4. What payment methods do you offer?
We accept a variety of payment methods, including credit cards (VISA, MasterCard, American Express), debit cards, and other online payment options.
5. How do I request a return or refund?
If you are not satisfied with your purchase, you may return it within 7 days of receipt. Please contact our customer service at josesosa@shemoveswear.net to obtain return approval and learn about the return process.
6. How much is shipping?
Shipping costs vary depending on the shipping method and destination you select. Shipping costs will be automatically calculated for your order during checkout.
7. Where do you ship?
We currently only ship within the United States. If you require international shipping, please contact us for more information.
8. What should I do if I received a damaged item?
If you received a damaged or incorrect item, please contact us via email within 48 hours of receiving it, providing your order number and photos. We will process a refund or replacement.
9. How can I contact customer service?
If you have any questions, please contact us at:
Email: josesosa@shemoveswear.net
Phone: 917-735-0969
We will respond to you as soon as possible and provide assistance.